Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unopened Items

Unopened and unused items can be returned within 30 days. The packaging must be in the same condition as when initially received.

Opened Items

Opened items are not eligible for returns. this includes:

• Items that have been opened or removed from the packaging
• Items that have visible indications that the packaged has been opened
• Opened items or cases that are no longer factory sealed

Clothing and Apparel

Used or worn clothing, apparel, and accessories may not be returned.

To start a return, you can contact us at store@skeletron.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at store@skeletron.com.

Damaged and Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve as quickly as possible.

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order.

We may request that you email a photo your defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

• Minor cosmetic paint issues or variations
• Packaging condition

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@skeletron.com.